Non-Warranty Conditions:

• The following conditions are not covered under warranty:

1. Signature Conditions:
   The product was signed for but found to have damage or discrepancies upon opening. In such cases, Andao Education is not responsible for repair or exchange.

2. Improper Use or Care:
   Any damage due to improper use, such as wrong installation, misuse, excessive force, pressure, improper ventilation, exposure to harsh environments (such as water, acid, and corrosion), improper electrical voltage, or physical damage.

3. External Force Damage:
   Any damage caused by external factors, including but not limited to, accidents, improper transport, unauthorized repairs, or poor environmental conditions.

4. System Failure:
   If the failure of the product results from external software or hardware issues, or problems caused by a third-party system or application.

5. Customization:
   Products that have been altered or customized in any way that deviates from the manufacturer’s specifications, including unauthorized modifications, installations, and use of incompatible software.

6. Exceeding Warranty Terms:
   Products beyond the warranty period or damaged in ways that fall outside the scope of the warranty will not be eligible for repair or exchange.

7. Damage from User Actions:
   Products that are damaged due to actions like excessive force, improper installation, and ignoring the manufacturer’s guidelines for use, resulting in damage to the product.

   2) For Non-Warranty Products and Components, Andao Education Provides Additional Services

   1. Explanation of Service Items:

      Andao Education’s Additional Services include repairs for non-warranty products and components. These services typically involve maintenance, inspection, and other related repairs for products that fall outside the scope of the warranty. Specific services include:

      • Maintenance Services: Regular maintenance, such as checking hardware components and providing professional repairs or part replacements.

      • Testing and Inspection Services: These include testing the performance of the product and inspecting components that may require replacement, such as connectors, displays, or power sources.

   2. Service Fee Structure:

      The service fees for non-warranty services are divided into labor costs and materials costs:

      • Labor Costs: Includes fees for human resources involved in the service, such as technicians or engineers handling the maintenance.

      • Materials Costs: Includes the cost of any spare parts or materials used during the repair process, such as replacement cables or components.

      Note: Equipment and components used for repairs will be provided as needed, and the service cost may vary depending on the specific product model and the type of service required. Repairs will be carried out based on customer consent after the cost is confirmed.

   (3) Service Details:

   1. Reporting Method:
      If your product experiences issues during use, please contact customer service directly or submit feedback through official channels. A technician will respond promptly to assess the situation and process the service request.

   2. Other Disclaimer Notes:

      • Under Any Circumstances: Andao Education is not responsible for damage caused by external factors such as physical damage, improper installation, or the use of incompatible accessories (e.g., hardware, internal components).

      • Loss or Damage of Accessories: In cases where there is loss or damage to external accessories like cables or connectors, Andao Education will not be responsible for these losses.

      • Product Modifications: Any issues arising from unauthorized modifications or repair attempts made by the customer or third parties will not be covered under the warranty or additional services.